Client Service Analyst

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Wilson Sonsini is the premier legal advisor to technology, life sciences, and other growth enterprises worldwide. We represent companies at every stage of development, from entrepreneurial start-ups to multibillion-dollar global corporations, as well as the venture firms, private equity firms, and investment banks that finance and advise them. The firm has approximately 1,200 attorneys in 19 offices: 14 in the U.S., three in China, and two in Europe. Our broad spectrum of practices and entrepreneurial spirit allow our staff exceptional opportunities for professional achievement and career growth.

The Client Service team at Wilson Sonsini is seeking an Analyst to support the Client Service Program (CSP) in the firm’s Business Development department. This Analyst will work closely with the Senior Client Service Manager to facilitate a seamless support model that strengthens trusted-advisor relationships with the firm’s strategic clients.

This position offers a hybrid schedule. The Analyst is responsible for Client Service and Relationship Management activities, with most of their time devoted to streamlining administrative project management systems and client research. This position will work closely with the Senior Client Service Manager and other firm staff to coordinate client-focused relationship management and business development efforts. A successful candidate will be a self-starter, with a strong work ethic, dedicated to providing the highest level of service to our attorneys, clients, and other members of the professional staff departments.

Responsibilities:

  • Organize and maintain the library of CSP assets, project management trackers, meeting notes, and action items from CSP partner meetings
  • Maintain the firm’s menu of value-added services for internal and client-facing use cases
  • Coordinate with CSP Senior Manager and other staff departments to share new content and updates to existing CSP content
  • Support and the CSP team in development and implementation of a client-centric, action-oriented client relationship development plan that pursues strategic priorities, identifies service opportunities, enhances diversity and inclusion, and fosters a trusted-advisor relationship
  • Some event-related travel may be required

Qualifications:

  • Bachelor’s degree required.
  • 3+ years of experience in a professional environment required
  • Strong organizational skills and ability to prioritize and complete simultaneous projects with minimal supervision.
  • Ability to work under deadlines with careful attention to detail.
  • Experience working independently as well as within cross-functional teams in a collaborative, professional environment.
  • Strong interpersonal communication skills.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint). Experience with CRM systems (Salesforce, IntroHive, etc.) a plus.
  • Sound professional judgment.

The primary location for this job posting is in Washington, D.C., but other locations are also listed. The actual base pay offered will depend upon a variety of factors, including but not limited to the selected candidate’s qualifications, years of relevant experience, level of education, professional certifications and licenses, and work location. The anticipated pay range for this position is as follows:

San Francisco and Silicon Valley: $81,600 – $110,400 per year

Austin, Boston, Boulder, District of Columbia, Los Angeles, New York, San Diego, Seattle, and Wilmington: $73,100 – $98,900 per year

The compensation for this position may include a discretionary year-end merit bonus based on performance. We offer a highly competitive salary and benefits package.

Benefits information can be found here. Equal Opportunity Employer (EOE).

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